Service Packages
- * Finishline products are used and recommended for Firefox Bike Service
- * In case of puncture, we recommend the user to get the tube replaced instead of getting the puncture repaired.
- * Labour charges apply on selected part replacement (Bottom Bracket, Derailleurs, Hangers, Fork, Headset etc.).
Terms and Conditions
- 1. Free service is not available at Home.
- 2. Due to lockdown and curfews in certain areas, the bookings slots may be rescheduled.
- 3. Service can be cancelled with full refund atleast 24 hours before the service start time. Within 24 hours of the service time no refund will be processed.
- 4. Service can be rescheduled 24 hours before the service starting time. Rescheduling within 24 hours can be done paying 200 INR additionally.
- 5. Services can only be rescheduled once. If the service is not availed the second time, it will automatically be cancelled without refund.
- 6. Once the service is booked, you do not have to pay any amount to the Firefox Technician.
- 7. In case of service upgrade or parts replacement, the technician will send and invoice and payment link to you.
- 8. Please read the package details carefully before choosing a service package.
- 9. Service is non transferrable.
- 10. Replacement of bike part(s) will be additionally charged.
- 11. Home service can be booked for anyday apart from Monday and public holidays.
- 12. Home Service is only applicable on Firefox Bikes.
- 13. Service address cannot be changed once it is booked.
- 14. Service time is based on the Package you choose, however, most services will take approximately 45-120 minutes.
- 15. For servicing your bike we would need space like car park, balcony or lobby. We request the customers to provide a space without pets and kids intervention to avoid accidents.
FREQUENTLY ASKED QUESTIONS
1. How often should I get my bike serviced?
It depends on how often you ride, but generally, a bike should be serviced every 6-12 months.
2. What types of bikes can be serviced?
At Firefox, we service all types of bikes, including mountain bikes, road bikes, and hybrids.
3. How do I book a service?
Simply fill out the form on this page or visit your nearest Firefox service center.